Audio Visual Technician

Audio Visual Technician

Description

We are seeking an experienced Audio Visual Technician to provide technical support for video-teleconferencing (VTC) and audiovisual events at the Federal Deposit Insurance Corporation (FDIC). The ideal candidate is a self-starter who thrives in a fast-paced environment and is committed to delivering high-quality AV and VTC support to a federal government client.

Key Responsibilities

Provide technical support for AV and VTC events, including scheduling coordination, equipment setup, system testing, live event operation, and troubleshooting

Configure, operate, and maintain VTC endpoints, codecs, cameras, displays, and related infrastructure

Diagnose and resolve AV and VTC hardware, software, and connectivity issues in a timely manner

Implement procedures, policies, and technical solutions to address customer AV and VTC challenges

Participate in the installation, commissioning, and hardware upgrades of AV and VTC systems

Maintain technical documentation including system configurations, SOPs, and equipment inventories

Deliver exceptional customer service to FDIC employees and stakeholders at all levels

Qualifications

Associate's degree or higher in Audio Visual Technology, Information Technology, or related field; with six (6) years or more of related experience. Additional experience may be considered in lieu of a degree

2–4 years of hands-on AV and VTC technical support experience in a professional environment

Proficiency with enterprise video conferencing platforms such as Microsoft Teams, Cisco Webex, and/or Zoom

Working knowledge of AV control systems (Crestron, AMX, Extron) and signal flow (HDMI, HDBaseT, SDI)

Ability to work independently and manage multiple priorities in a fast-paced setting

Strong troubleshooting, communication, and customer service skills

Must be able to obtain and maintain an FDIC Public Trust clearance

Must be able to lift up to 50 pounds

Flexibility to work varied hours to support scheduled events as needed

Preferred Qualifications

Experience supporting AV/VTC in a federal government environment

CTS, CTS-I, or CTS-D certification from AVIXA

Familiarity with ITSM ticketing systems (e.g., ServiceNow)

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.