Workstation Support Technologist - Corporate Services Group

What You Will Do

• Coordinate IT endpoint equipment provisioning/deprovisioning using automated processes and 3rd party providers.
• Perform advanced hardware and OS troubleshooting and support, including component-level troubleshooting and replacements.
• Manage and evolve workstation OS configurations to meet security and end-user requirements, including deep troubleshooting and security hardening.
• Deploy, patch, upgrade, and support corporate standard software applications using Microsoft Endpoint Management tools and perform complex software packaging.
• Provide technical support services remotely or at deskside, including end-user training.
• Collaborate with other IT teams for problem resolution and routine tasks.
• Maintain and manage Active Directory/AAD, Intune, Autopilot, Device Records, and Corporate Software Portal.
• Conduct Software Packaging and wrapping to facilitate automated software provisioning and delivery through Autopilot and Intune
• Leverage your scripting and PowerApps skills to facilitate various automation & reporting tasks as required. 
• Play a key role in managing our AD/AAD identity providers (users, groups, etc)
• Utilize your advanced knowledge of Office365 apps (ie. SharePoint) to help your customers leverage modern technology to aid their business requirements
• Perform expert-level support for SaaS technologies and manage conferencing systems and cell phone hardware standards.
• Various other duties and responsibilities.

Knowledge and Experience

• Bachelor’s degree in computer science or information technology (or similar) or equivalent combination of relevant education and work experience
• Azure Foundations certification is an asset
• ITIL certification is an asset
• Knowledge of the following:
  • O/S support and hardening
  • Technical troubleshooting (hardware)
  • Networking infrastructure, protocols, VPNs
  • Automated deployment and packaging
  • Cloud technologies and SaaS platforms
  • Scripting
• 5+ years experience providing workstation support in a Windows environment
• Experience supporting Azure Active Directory (administering user/workstation/group objects)

Soft Skills and Characteristics

• Critical thinking skills
  • Problem-solving skills
• Interpersonal skills
  • Communication skills (verbal and written)
  • Organization/time management/prioritization skills
• Self-directed
• Customer-centric
• Growth mindset

Technology

• O/S: Windows
• Peripherals: Printers, scanners, cameras, etc.
• Networking: TCP/IP, DNS, DHCP, VPNs
• Scripting Languages: PowerShell, Bash, PowerApps
• Cloud: Azure (AD)
• Automation: Intune (AutoPilot)
• SaaS Support: SharePoint, Logic Apps, Power BI, Dynamics

Mandatory Requirements

• Fluency in English (reading, writing, speaking)
• Ability to participate in on-call rotation program (approx. 1 week on, 2/or 3 weeks off)
• Ability to travel between all National Capital Region (NCR) CBN sites regularly and on short notice
• Ability to lift and carry items up to 40lbs.

Security Clearance Requirements

• Ability to obtain and maintain Government of Canada Secret (Level II) clearance