Application Support Analyst

Application Support Analyst

Description

SAIC

is looking for an

Application Support Analyst

what will assist in the day-to-day administration, maintenance, and support of the organization's enterprise collaboration platforms. This role is ideal for a motivated individual looking to grow their skills in multitude of IT applications directly related to the operational success of the program. The successful candidate will also possess strong customer service skills, ensuring end users receive prompt, professional, and effective support.

Key Responsibilities:

Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments

Create and manage SharePoint sites, libraries, lists, and permissions

Troubleshoot and resolve Windows and OneDrive Issues

Investigate and correct permission misconfigurations at the site, library, folder, and file level

Provide excellent customer service when working with end users to identify and resolve access-related and general SharePoint issues in a timely and professional manner

Ability to learn and utilize legacy applications including Document Management (DM)

Serve as a friendly and knowledgeable point of contact for support requests, ensuring a positive experience for all users

Assist with user account management, access control, and security group assignments

Help monitor system performance, storage, and usage reports

Create and maintain basic documentation, guides, and training materials for end users

Collaborate with IT team members on Microsoft 365 integrations (Teams, OneDrive, Power Automate)

Participate in testing updates, patches, and new features before deployment

Escalate complex issues to senior administrators as needed

Follow up with end users after issue resolution to ensure satisfaction and confirm problems have been fully addressed

Qualifications

Required Qualifications:

BS Degree or 4 years of equivalent work experience

2 years of experience with SharePoint administration or a similar role

Ability to obtain and maintain a public trust requiring U.S. Citizenship

Ability to thrive and accomplish tasks in a fast-paced environment with minimal supervision

Capability to rapidly learn new applications to support them as needed

Demonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control lists

Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook)

Basic knowledge of user permissions and Active Directory / Azure Active Directory

Past hands on experience with applications such as: Caseware IDEA, JIRA/Confluence

Additional knowledge or familiarity in: SAS, Nviivo, Rstudio, or Rumba

Strong problem-solving and communication skills

Preferred Qualifications:

Microsoft certifications (e.g., MS-900, MS-700, or MS-300)

Experience with Power Automate or Power Apps

Experience with SharePoint migration tools (e.g., ShareGate, SPMT)

Prior experience in a helpdesk or IT support role with a customer-facing focus

Target salary range: $60,001 - $100,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.