Service Order Dispatcher

TSS is seeking a Service Order Dispatcher to support our ongoing mission in Washington, D.C. This role requires a Top Secret Clearance.

What You'll Do:

Duties/Responsibilities include but are not limited to the following:

Receives, records, and distributes work orders to service crews upon customers’ requests for service received through the Building Operations Center (BOC).  Records information, such as name, address, and service to be rendered.

Distributes work orders to service crew. Schedules service call and dispatches service crew. C

alls or writes customer to ensure satisfactory performance of service.

Keeps record of service calls and work orders.

May dispatch orders and relay messages and special instructions to mobile crews and other departments, using various means of communication.

Receive and process customer service requests via phone, email, or online platforms

Assign and dispatch service technicians to customer locations for repair and maintenance services

Tracks the number of monthly BOC tickets for statistical purposes

Schedule appointments and maintain a calendar of service orders and technician availability

Update customers on service appointment status, estimated arrival times, and any

changes to the appointment schedule

Maintain accurate and up-to-date records of service orders, including customer information, service history, and technician reports

Work closely with service technicians to ensure timely completion of service orders and customer satisfaction

Monitor inventory levels and order supplies as needed for service technicians

Respond to customer inquiries and resolve complaints in a professional and timely manner

Collaborate with other departments and managers to ensure efficient and effective service delivery

What You Bring:

High school diploma or equivalent

Strong communication and customer service skills

Excellent organizational and time management skills

Ability to work under pressure and in a fast-paced environment

Proficiency in computer and scheduling software

Prior experience in dispatching or customer service is preferred

Ability to use a computer and phone for extended periods of time

What We Offer:

TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement