IT Operations Monitoring Engineer

IT Operations Monitoring Engineer

Description

Position Overview

SAIC has an exciting opportunity for a strong and dynamic infrastructure leader capable of managing multiple high-priority efforts within a challenging client environment.

We are looking for someone with the ability to manage a team and a passion for solving problems and growth. The successful candidate will work at all levels of a large Federal Department and lead the management of their IT Infrastructure, their modernization strategy, plans, and implementation efforts.

Job Duties

Provides day-to-day management and supervision of overall Enterprise Infrastructure monitoring team, involving multiple projects.

Organizes, directs, and coordinates the planning and execution of Infrastructure Monitoring-related service delivery and business growth activities.

Demonstrates outstanding written and verbal communication skills. Effective at resolving conflicts between functional teams in a manner that drives productivity and minimizes attrition.

Well-versed in an array of Infrastructure monitoring tools and services with a comprehensive understanding of strategy, engineering, and sustainment.

Leads technical architecture, configuration, and deep integrations across the core OpenText ITOM suite, specifically:

OpenText SiteScope

for agentless application and infrastructure monitoring.

OpenText Operations Bridge Manager (OBM)

for event management, correlation, and event-driven automation.

OpenText Operations Agents

for deep OS and system performance metric collection.

OpenText OPTIC

(Operations Bridge / Data Lake) for centralized analytics and reporting.

OpenText Universal CMDB (uCMDB)

for configuration management, dependency mapping, and Automated Service Modeling (ASM).

Seamless

inter-module integrations

across SiteScope, OBM, Operations Agents, OPTIC, and uCMDB to ensure end-to-end IT Service visibility.

Analyzes monitoring service delivery metrics and technical configurations to lead the team in providing recommendations on optimal alternatives.

Provides managerial guidance for directing and monitoring information systems operations.

Leads the identification and diagnosis of complex problems affecting network, systems, database, and application performance using enterprise monitoring tools.

Ensures the team is highly capable of troubleshooting data center systems and applications, providing empirical data and recommendations to improve overall system health.

Qualifications

Job Requirements

Operational mindset with a passion for problem-solving in a complex environment across all Infrastructure operational levels of a large Federal Department/Agency.

Operating Systems Expertise:

Intimate familiarity and hands-on operational knowledge of enterprise OS environments, including

Windows Server 2019 and above

, as well as

Red Hat Enterprise Linux (RHEL) 9 and above

.

Protocol & Database Familiarity:

Hands-on experience with

SNMP

(v2c/v3 traps, polling, and MIB management) and

SQL

(database querying, performance metric collection, and monitoring integration).

Proven ability to work with a variety of customer stakeholders to manage priorities and projects while holding program teams accountable to deliverables.

Hands-on experience managing contractual deliverables, ticket queues, and ticket quality (ServiceNow familiarity is required).

Demonstrated expertise handling major incidents and critical situation problem resolutions.

Proven leadership in technical landscape cutovers and production operational support spanning the entire lifecycle of strategic platforms, portfolios, and enterprise solutions.

Strong commitment to ensuring internal customer satisfaction by understanding strategic/tactical needs, taking action to close technical gaps, and positively influencing stakeholder perceptions of infrastructure services.

Proven experience serving as a leader, coach, and mentor in an infrastructure operations environment.

Required Experience & Qualifications

Education & Experience Limits:

Bachelor’s degree and fourteen (14) years or more of experience; OR

Master’s degree and twelve (12) years or more of experience; OR

PhD / JD and nine (9) years or more of experience.

Management Experience:

At least 8 years of management experience with an emphasis on Infrastructure programs/projects, including mission-critical systems implementation and solution development.

Executive Interfacing:

At least 3 years of experience interfacing with and presenting to high-level executives.

Scale Management:

At least 4 years of proven experience managing an enterprise program delivering Infrastructure Operations Support Services.

Core Technical Expertise:

Hands-on operational experience and architectural oversight of the OpenText Monitoring Suite (

SiteScope, OBM, Operations Agents, OPTIC, uCMDB

, and their corresponding module integrations).

Additional Skills & Preferred Knowledge

Knowledge of secondary enterprise monitoring, observability, and APM tools such as

Dynatrace, SolarWinds, and AWS CloudWatch

is strongly preferred.

Effective team leadership skills, including risk management, skill development, task prioritization, performance management, and mentoring/coaching cross-functional team members.

Ability to work independently and manage multiple demands on time within a cross-functional, hybrid operational environment.

Strong collaboration skills utilizing a solutions-oriented and customer-service-driven approach.

Clearances & Eligibility

Must be a U.S. Citizen or Permanent Resident (Green Card Holder).

Ability to successfully attain and maintain Public Trust clearance.

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.