CNOC/GNOC Tier II Tech incident Management
Posted Oct 26, 2021 · Last collected Nov 14
About this role
Job Description
Provide 7x24x365 Tier II technical support for customer’s WAN and LAN networks. Position open for all three shifts. Technicians will be responsible for monitoring, reporting and Tier II repair of the networks using tools such as HP OpenView. Technicians must have good verbal and writing skills. Duties include but not limited to:
* Communicate with customers, engineers and management during trouble resolution or escalation.
* Coordinate network operations, maintenance, repairs, or upgrades.
* Update database(s) and documentation as part of the repair effort.
* Monitor and analyze network performance and data input/output reports to detect problems.
* Hands on experience with network switches and routers
* Strong network troubleshooting experience.
*Familiarity with Incident Management processes
REQUIREMENTS
Required Skills, Experience, and Education
Candidate must have 10 years of experience that can be a combination of work history and education. This equates s to a master’s and 4 years, Bachelors and 6 years, Associates and 8 years or HS and 10 years of experience that can be a combination of work history and education. Must comply with DoD 8570 IAT Level 2.
Required Clearance: Active TS/SCI, with CI Poly
- Cyber
- Core has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is Cyber
Equal opportunity and legal text
Core’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, veteran status or any other characteristic protected under applicable federal or state law.
Cyber
- Core will not tolerate unlawful discrimination and any such conduct is prohibited. Cyber
- Core is committed to ensuring that Cyber
- Core’s workforce and volunteers reflect America’s diverse population. Cyber
Core knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.