PC Technician

PC Technician

Description

SAIC has an immediate opening for a

PC Technician

to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This critical position is located at the SOCOM Headquarters at

MacDill AFB in Tampa, FL.

The purpose of the Special Operations Forces Information Technology Enterprise Contract(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

We are seeking a Desktop/PC Technician to join our IT team. The successful candidate will be responsible for providing direct Tier I–II technical support for the lifecycle of services, hardware devices, multi-vendor applications, connectivity, and end-user environments. Deliver technical support for USSOCOM personnel, including real-time troubleshooting of end-user device hardware/software, connectivity, and access issues. Apply advanced troubleshooting to diagnose and resolve complex hardware/software, network connectivity, and user experience issues. Desktop/PC Technicians work closely with other IT teams and service providers to ensure seamless operation and support of our IT infrastructure.

The PC Technician will be responsible for but not limited to the following duties:

Troubleshooting and proactively resolving technical issues

Responding to requests for technical support

Providing recommendations for technical support

Providing technical problem solving for customer support of database

Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers

Installing and configuring application and operating system software and upgrades

Troubleshooting and repairing hardware and network connectivity issues

Removing old equipment and performing data migration to new machines

Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades

Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule

Analyzing and making recommendations for hardware and software standardization

May be required to work after core duty hours of 0600-1800, holidays, and weekends

Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission.

Qualifications

Required Education:

High School Diploma and six (6) years of experience, AA/AS degree and four (4) years’ experience; or Bachelors and 2 years' experience.

Required Clearance:

Must possess an active TS/SCI security clearance with the ability to maintain; US Citizenship required.

Required Skills:

At least 1 years of previous experience working as a PC Tech or Help Desk

Have a demonstrated ability to communicate exceptionally well both orally and in writing

A positive customer service attitude

Required Certifications:

Must be DoW 8140 compliant under the Work Role Code 411 – Technical Support Specialist - Intermediate level or higher.

Target salary range: $60,001 - $100,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.