Casual - Residence Support Worker, Justice (Surrey)

ROLE PURPOSE 

This position will provide support to residents who are transitioning from correctional institutions to the community, easing their transition and assisting in their reintegration efforts. You will work with residents according to their individual risk and needs, maintain the goals of the federal program, and ensure the orderly and safe operation of the facility. 

REPORTING AND WORKING RELATIONSHIPS 

Reports and is accountable to the Program Manager or their designate 

Participates actively in house, staff, and staff/resident meetings 

Participates as a member of the Connective staff team 

Liaises with outside professionals from other agencies or government bodies as required 

HOURS

In Surrey:

Days (06:00 – 14:00)

Evenings (14:00 – 22:00 or 16:00 – 00:00)

Overnights (22:00 – 06:00)

Casual employees must be available for at least 21 shifts per month in which 7 are overnight shifts.

If you are working full-time, or if you are a full-time student, we ask you for 15 shifts of availability per month in which five are overnight shifts (this is subject to employer or enrollment proof).

These positions require the ability to work flexible hours during the daytime, evenings, and weekends based on operational needs.

KEY ACCOUNTABILITIES 

Programs 

Interviews clients to prepare care plans and background information for which confidentiality is required 

Under the general guidance of the Program Manager, assumes a primary or key worker role with assigned resident(s) as required 

Provides input to the Program Manager and/or other staff with regard to the development of appropriate care plans to achieve the resident’s objectives 

Is cognizant of, and works towards the implementation of the care plan established for each resident 

Meets with each resident on a routine basis to discuss progress and plan future interventions 

Assists the Program Manager and/or other staff in the identification of potential problems and reports any difficulties 

When assigned, participates in social, recreational, employment, educational and other programs as appropriate to assist the resident’s case/care plan 

Contributes to the evaluation of the resident’s progress and makes both written and oral reports to be available to the remainder of the staff team 

Maintains client files including statement of goals, case/care plans, summaries, case notes, reviews and closing reports 

Develops and maintains an in-house resource area containing current information/brochures of programs and services which are available to residents 

Ensures residents are in compliance with the terms of their residency and are aware of the rules of the facility 

Acts as an on-site advocate for each resident 

Provides emotional support and feedback to residents and their families 

As appropriate, supports residents towards integration and normal functioning within the community 

Acts as a positive role model for clients, providing life skills training and behaviour management as appropriate 

Provides access to medications and monitors medication use as required 

As necessary, provides transportation and assists residents to attend appointments 

With other residence staff plans, develops and delivers in-house programs to address the needs of the residents 

When assigned, completes the urine analysis process for residents 

Community 

Works with volunteers to support and enhance the goals of the residence programs 

Identifies social, economic, recreational, employment and educational services in the community that will meet the needs of the client 

Maintains effective liaison with other agencies, professionals, government officials and the community in order to contribute to the success of the case/care plan of the resident 

Residential 

Supervises the activities of the residence, its residents and volunteers, while on shift including maintaining case notes and the logbook 

Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory and food services 

Provides input into meal scheduling and preparation, including food inventory 

Ensures the security of the residence 

As assigned, is responsible for developing, implementing and maintaining housekeeping areas and the upkeep of the facility both inside and outside by involving the residents in this process when deemed appropriate 

As assigned, is responsible for the weekly grocery shopping for the residence by involving the residents in this process 

As assigned, assists with the details of the operation of the facility, including but not limited to administrative support 

As assigned, organizes and oversees the preparation of meals by involving the residents in this process 

As necessary, accepts responsibility of being on-call and carrying the residence pager 

As required, accompanies residents to appointments and community outings, following the restrictions imposed by the courts/review panels 

Other 

Participates in staff and resident/staff meetings 

Assists with the orientation and training of new staff and volunteer 

Other duties may be assigned from time to time 

WORKING CONDITIONS 

Functions independently while on shift and adhere to Residence policy and Procedures 

Works in a stressful environment, often dealing with clients in crisis situations 

Demonstrates a level of physical fitness to effectively carry out the required duties of the program and to meet the operational needs of the residence 

Is available to work all shifts, 7 days per week including day shifts, afternoon shifts and graveyard shifts 

Provides appropriate personal transportation with required business insurance coverage to enable the movement of the worker and resident around the Lower Mainland as required by the goals of the program 

Is a member of CUPE local 1936-11 

EXPERIENCE AND SKILLS 

Graduate with a Diploma or Certificate in relevant field with one year of related experience 

Counselling experience in the appropriate field and demonstrate a clear ability to respond well in crisis situations 

Demonstrated experience in an applicable residential setting 

Ability to satisfy the requirements of the residence contractor in regard to previous criminality as deemed necessary 

Demonstrated a good working knowledge of the technical details important to the functioning of group residences 

Awareness of Correctional Services Canada (the contractor) concerns, laws and policies related to the specific residence program 

Demonstrated the ability to teach skills and work effectively with others 

Knowledge of theory, principles and practices in the fields related to the particular residence 

Excellent written and verbal communication skills in English. 

REQUIREMENTS 

Ability to successfully complete an Enhanced Security Clearance 

Ability to successfully pass a reference check 

Ability to successfully pass a TB screening 

Current Emergency First Aid Certificate 

Valid driver’s license 

COMPENSATION

As Connective is a unionized environment, the starting wage is $27.53 per hour plus 10.6% in lieu of vacation pay and benefits (for casual positions). The wage will increase with every 2,000 hours worked up to a maximum of $31.57 per hour.