Finance & Operations Solution Lead

We’re looking for an experienced Finance & Operations Solution Lead to join our Lifetime Services team, supporting clients using Microsoft Dynamics 365 Finance & Operations in live, business-critical environments.

This is a hands-on role combining functional consulting with the day-to-day coordination and functional leadership of a small team of consultants. You’ll manage the flow of tickets and tasks, help unblock complex issues and maintain quality, while continuing to work directly on client cases, enhancements, service requests and advisory work. This role does not have formal line-management responsibility.

You’ll work closely with Service Delivery Managers and colleagues across Lifetime Services. The focus is on post-go-live support, service improvement and long-term client success rather than greenfield implementation or day-to-day project delivery.

What you’ll be doing

• Coordinate the day-to-day workload of a small team of Finance & Operations functional consultants, ensuring tickets and tasks are prioritised, allocated and progressed.
• Take ownership of complex support cases, service requests, enhancements and advisory work across multiple client accounts.
• Investigate complex functional issues, identify root causes and involve relevant technical or functional specialists when needed.
• Monitor client backlogs and outstanding cases, working with consultants and Service Delivery Managers to address priorities, risks, capacity and ageing items.
• Build trusted client relationships and provide clear updates on progress, risks, decisions and next steps.
• Lead or support solution reviews, workshops and roadmap discussions, helping clients respond to Microsoft releases, product changes and improvement opportunities.
• Design and review complex Finance & Operations solutions and supporting documentation, including functional specifications, impact assessments, estimates and test plans.
• Guide functional consultants by unblocking issues, reviewing work and sharing functional expertise and recommended practice.
• Contribute to resource planning, utilisation and forecasting, and provide Finance & Operations expertise for Work Orders, bids and pre-sales activity where required.

What we’re looking for

• Strong hands-on functional consulting experience in Microsoft Dynamics 365 Finance & Operations, with the confidence to guide clients and consultants through complex issues.
• A minimum of five years’ full-cycle Microsoft Dynamics 365 Finance & Operations implementation experience, including solution decisions, testing, go-live and transition into live support.
• Good knowledge of end-to-end Finance & Operations business processes, with functional expertise across relevant areas such as Finance, Supply Chain Management, Manufacturing, Project Management and Accounting, Asset Management or Human Resources.
• Experience supporting Microsoft Dynamics 365 Finance & Operations in live, business-critical environments and resolving complex functional issues.
• Experience coordinating functional consultants, including allocating work, providing guidance and reviewing deliverables.
• Experience producing or reviewing solution designs, functional specifications, estimates and test plans.
• Strong organisation and prioritisation skills, with the ability to balance competing client needs across multiple accounts.
• Excellent communication and stakeholder-management skills, with a client-focused, accountable and commercially aware approach.

Desirable skills & experience

• Relevant Microsoft Dynamics 365 Finance & Operations certifications.
• Experience contributing to client roadmaps, Work Orders, bids or pre-sales activity.
• Experience supporting public-sector clients.
• Experience working with Microsoft product releases, One Version updates and deprecations.

Security Clearance

All applicants must either hold active Security Clearance or be eligible to obtain Security Clearance.