ServiceNow Inventory Control Associate

ServiceNow Inventory Control Associate

Description

SAIC is looking for a

ServiceNow Inventory Control Associate

will support IT Asset Management (ITAM) processes within ServiceNow to track the lifecycle of hardware and software assets. The ITAM lead will also support Knowledge Management to improve operational efficiency and consistency. Provide end-to-end lifecycle management for IT assets, including Government-owned and leased hardware, software, cloud assets, and associated entitlements.

Hybrid' 3 days onsite / 2 days remote - Washington D.C.

Key Responsibilities:

Act as the centralized point of inventory control for hardware assets using ServiceNow

Provide full Hardware Asset Management (HAM) services to maintain accurate visibility, accountability, and lifecycle control of all physical IT assets

Ensure assets are properly tracked from acquisition through disposal, support audit readiness, and enable operational decision-making

Manage and document the intake, put-away, and issuance of hardware and consumables in stockrooms and warehouses

Register, update, and audit asset records (e.g., laptops, servers, peripherals) across their entire lifecycle using ServiceNow

Coordinate hardware deployments, device refreshes, and equipment retrieval for both on-site and remote employees

Manage software licenses, subscriptions, and entitlements to ensure compliance with vendor agreements and federal requirements

Support asset intake, deployment, transfer, and retirement processes

Maintain asset records aligned with procurement and inventory data

Coordinate with Asset Management task areas for reconciliation and audits

Support software license tracking and compliance reporting

Create and maintain knowledge articles for common incidents and requests

Ensure knowledge content is reviewed and approved prior to publication

Identify data discrepancies and escalate issues to the appropriate team members

Promote knowledge reuse to reduce incident resolution times

Retire outdated or inaccurate knowledge content

Qualifications

Required:

BS and 2+ years experience (4 years experience in lieu of degree)

Ability to obtain and maintain a public trust requiring U.S. Citizenship

Have been a POC for hardware asset control

Hands on knowledge using ServiceNow to track hardware and software assets

Excellent communication and organizational skills

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.