Certified Peer Specialist

The Certified Peer Specialist/Certified Recovery Specialist supports CBH Clinical Department in the proper procurement of behavioral health services of CBH members. The Certified Peer Specialist/Certified Recovery Specialist will assist members in connecting to physical and behavioral health services and community resources. The Certified Peer Specialist/Certified Recovery Specialist will conduct outreach, follow up, and maintain connection to members managed by their assigned team.

Essential Functions

• Conducts outreach and builds rapport with the members identified by their team.
• Works directly with members and their natural supports in the community during 50 - 75% of work hours or 10 - 15 days per month.
• Meets with members to provide encouragement, hope, emotional support, and positive feedback to reinforce positive behaviors.
• Assists in assessment of member’s readiness for change and willingness to engage in services.
• Applies motivational interviewing techniques to encourage member engagement in treatment.
• Works with Clinical Care Managers and other members of the team to facilitate care coordination and connection to meet members’ goals.
• Communicates and responds to internal and external phone calls and e-mails in a timely fashion.
• Conducts follow up with members in the community to review their understanding of medication and follow-up care needs.
• Conducts telephonic follow-up and in-person meetings at the provider site or member’s home.
• Assists members to ensure that tasks such as making medical appointments, filling prescriptions, attending behavioral health appointments are performed.
• Identifies and connects members to resources addressing social determinants of health.
• Monitors/identifies potential barriers to treatment and works with the treatment team to resolve them.
• Attends regular meetings with provider and MCOs to discuss barriers and create solutions.
• Completes daily logs and documentation of member encounters.

Position Requirements

• Education: High School Diploma/GED preferred
• License/Certification:
• Completion and certification through Department of Behavioral Health and Intellectual DisAbility Services Certified Peer Specialist/Certified Recovery Specialist training curriculum.
• PA Child Abuse Clearance required
• Community Based/Clinic Setting e

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