Fire Protection Service Manager

Overview

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises.  With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment.  At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

The

Fire Protection Service Manager

– Federal Market is responsible for leading and overseeing fire protection service operations for federal customers. This role manages inspection, testing, maintenance (ITM), service, and repair activities for fire alarm, fire sprinkler, and related life safety systems while supporting site surveys, estimating, and bidding efforts. The position ensures strict compliance with federal contract requirements, applicable codes, and company standards and requires strong operational leadership in compliance-driven federal environments.

Responsibilities

Lead and manage fire protection service operations for federal government customers

Oversee inspection, testing, maintenance, and service activities for fire alarm and fire sprinkler systems

Ensure compliance with federal contract requirements, NFPA standards, and customer-specific procedures

Manage service managers, coordinators, technicians, and support staff assigned to federal accounts

Coordinate staffing, scheduling, and resource allocation to meet contract performance requirements

Conduct site surveys and system assessments to support service execution, repairs, and project opportunities

Develop service-related estimates, budgets, and pricing for repairs, upgrades, and contract modifications

Support bidding efforts for federal ITM contracts, task orders, and service-related projects

Collaborate with account managers and sales teams on proposal development and technical input

Monitor service performance, KPIs, and contract deliverables

Ensure accurate documentation, reporting, and record retention in accordance with federal standards

Support audits, inspections, and reviews conducted by federal agencies or AHJs

Coordinate corrective actions, deficiency resolution, and follow-up work

Support contract modifications, change orders, and scope management

Promote a strong culture of safety, quality, and compliance across service teams

Support continuous improvement of service processes, compliance, and operational efficiency

We offer an excellent benefits package including:

A competitive salary

Medical, dental, vision, life, and disability insurance

Paid time off

Tuition reimbursement

401k Retirement Plan

Military Reserve pay offset

Paid maternity leave

Qualifications

Education

Bachelor’s Degree with 5+ years of experience.

Associate’s degree with 8+ years of experience.

High School Diploma with 10+ years of experience

Clearance/Citizen Type:

Applicants selected will be subject to a government security investigation and must meet eligibility requirements including U.S. citizenship for access to classified information.

(

Ability to obtain and maintain a Top-Secret clearance required.)

Required Skills and Competencies

Strong understanding of federal service contracts and compliance-driven environments

Ability to lead complex, multi-site service operations

Experience performing site surveys and system evaluations

Ability to develop accurate estimates and support bidding activities

Strong planning, organizational, and leadership skills

Ability to manage multiple priorities and high service volumes

Ability to work under pressure in high-visibility federal environments

Strong communication and stakeholder management skills

Strong quality, safety, and compliance mindset

Ability to coordinate cross-functional teams and resources

Strong problem-solving and decision-making skills

Required Qualifications

Experience managing fire protection service operations

Experience supporting federal customers or federal service contracts

Experience overseeing fire alarm and fire sprinkler ITM programs

Knowledge of applicable NFPA standards (including NFPA 72 and NFPA 25)

Experience with estimating, bidding, or pricing service-related work

Requires a Valid driver's license. This position may require ongoing or intermittent use of a company vehicle.

Selected candidates must possess an acceptable driving record in accordance to our policy

Ability to meet federal background, clearance, and site access requirements

This position has been identified as requiring an additional client background check.

Preferred Qualifications

Experience supporting DoD, VA, NIH, GSA, or similar federal agencies

NICET Level II Certification in

Fire Alarm Systems

Experience managing large, multi-year federal service contracts

Familiarity with FAR and federal procurement processes

Experience leading teams in union or regulated environments

Working Conditions

Combination of office-based and field-based work

Regular interaction with federal facilities and stakeholders

May require travel to support federal customer sites

Flexible hours to meet contract demands and federal deadlines.

Abilities:

Exposure to computer screens for an extended period of time.

Sitting for extended periods of time.

Reach by extending hands or arms in any direction.

Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

Listen to and understand information and ideas presented through spoken words and sentences.

Communicate information and ideas in speaking so others will understand.

Read and understand information and ideas presented in writing.

general rules to specific problems to produce answers that make sense.

Identify and understand the speech of another person.

Pay Range

USD $104,240.00 - USD $130,300.00 /Yr.