Mailroom Quality Assurance/ Track and Trace Lead

Tekpro Support Services, LLC is seeking a Mailroom Quality Assurance/ Track and Trace Lead

Active top secret security clearance required.

What You'll Do:

In this position expect to oversee and manage the quality control functions for the mailroom operation. This includes coordinating with all internal departments to ensure successful production flow and processing, providing mailing, shipping, quality control and technical knowledge to provide the best services for internal and external clients. Works with internal professionals and customers with products and workflows of moderate complexity. Provides daily quality control checking on all outbound mailroom operations

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Mailroom Quality Assurance/ Track and Trace lead (FBI HQ, Washington DC) will report to the Deputy Program Manager and will be responsible for activities involving Quality Assurance (QA) and Track and Trace activities.

Performs a physical audit and quality control checking of 50% of the non-critical packages and 75% review of critical packages.  

Performs causative research activities on missing, lost, or stolen mail products

Performs inbound and outbound mailroom shipping and receiving functions

Provides critical information for audits and reviews/analyzes data and documentation

Maintains all required documentation to meet the required security compliance standards and to meet audit control standards, Standard Operating Procedures (SOP), Forms, spreadsheets, data analytics

Works closely with Mail Center Operations

Identifies the interface of key activities within and between the functions of the organization

Performs tasks based on established procedures

Applies experience and skills to complete assigned work

Works within established procedures and practices

Works with a moderate degree of supervision

Impacts a team, by example, through the quality service and information provided

Follows standardized procedures and practices

Receives regular, but moderate supervision and guidance

Has no supervisory responsibilities

Manages own workload

What You Bring:

Minimum 5-years related professional experience in Mailroom operations/ quality control for medium to large government organizations.

You must be a very strong communicator and demonstrate and ability to motivate and influence co-workers and other staff to maintain and deliver results that always satisfies the client's and business needs

Experience of working in a high-volume mailroom facility

Experience of working with teams in a collaborative environment

Must possess excellent communications skills (i.e., interpersonal, written, verbal and presentation)

Has developed skills in a range of processes, procedures, and systems

Integrates teams for the best outcome and achievement of company goals

Exchanges information and ideas effectively

ATTRIBUTES:

Communicator: You possess strong communication skills and enjoy working with customers.

Team Oriented: You can embrace the ideas of others (even if they conflict with your own) for the sake of the company and client

Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner

Passionate: You must be passionate about collaboration

Analytical: You can analyze problems and offer alternative solutions, while thinking outside of the box

WORK ENVIRONMENT:

While performing the duties of this job, the associate is regularly exposed to non-climate controlled warehouse conditions.

Moving

The noise level in the work environment is usually moderate

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

What We Offer:

TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement