Site Support Engineer - Senior (Washington, DC)

GovCIO is currently hiring for a Site Support Engineer - Senior for our newly awarded TSA Focus contract.

These positions will be located Washington, DC and will be an onsite position.

Responsibilities

Leads IT support at the site level, handling escalated tickets and critical system issues

Mentors junior engineers and implements IT best practices

Ensures operational uptime and reliable IT services

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

6 years experience in IT support

Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems

Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies

Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives

Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery

Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement

Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $82,000.00 - USD $95,000.00 /Yr.